Bell Reviews

Worst service you can get. If you get Bell Fibe, you might as well burn your money

So I just found out I had a bell account I never opened. I called and spoke to a very nice lady. Unfortunately my call was cut off. I call back wait on hold for ever. To get a different person. I explained I just got their number from equifax about fruad. This guy treated me like a peace of $#*!. When I said you can give better customer service I was told this isn't a customer care line. When I asked to speak with a supervisor I got I am the supervisor. I said you have a boss and i would like to talk to them.
I was told again he is the boss.
At this point I am heated to find out what I found out today. I have been on the phone 8 hours calling and talking to people. Everyone had better customer care then this guy. I was told they won't clear the account and I can live with it.

Well ok sorry sir I will have it cleared and you should not have a job at all.
When the drivers license doesn't match iv never lived out of bc but you won't clear the thousands owed. You guys are truly a joke and I will not stop tell i get it cleared off my name.

Please, avoid those mf. They don’t care about you and your issues with internet.

Fraud company. Went ahead and did a credit check without permission, when I specifically told them I don't want my credit score to drop, since I am applying for my mortgage. They did it anyways and my score has dropped making it hard for me to close the mortgage.

I arrived back to Regina, shortly within couple of weeks. I call back bell to figure out what's going on with my phone. I get told different things each call. An agent (this girl) she tells me not to worry, the phone is still in the warehouse and has not been send yet. Then I call again and an agent tells me that my phone will be on its way and should get to me soon. I asked to speak to the manager numerous times. Nobody let's me speak to the manager. It was exhausting because I have had to re explain my story about a million times and when I say this, I'm not even joking. So many times I had to repeat myself to every new agent and they would not give it to the supervisor or manager and they say they will help me. They listen then give my a number and say call this department. Trust me, I call every number they had given me and that person would re direct me to a different number. They give me false hopes, fake answers, and they do not help. They are absolutely clueless. It was at that point. I was so sick and tired of this, it was draining. I just wanted to know where my phone is at now, so I begged the agent to give it to the manager. She finally transferred me to her supervisor atleast. Finally! I explained everything to the supervisor in detail from A to Z. She listened to my story and apologized. She was a very kind lady. I told her that it was a fault at their company's end to leave the phone like that when I had already asked them not to and made them aware I would not be in the city or at home to receive my package numerous times. I also tried asking them the tracking number so that I could trace it or know what's going on. She had agreed and apologized. I told her they can go back and listen to all my recorded calls as I have had to call Bell numerous times, in regards to following up with my phone and listen to the words I have said to not leave the phone, I'll be gone for sometime. She wrote up my complaint to the investigation centre after finding out my tracking number. Finally. I put my tracking number and it shows the phone was delivered on Feb 15th. (Literally 3-4 days I left for my trip). She said to not worry, there will be an investigation and when it's done they will refund me back my money even if the phone is not found or found. (as they been charging me like $200 every month for this phone plan). Although I don't have possession of it and it is so unfair to me. I asked if they can just stop charging me the monthly bill and they refused until the investigation is over. I waited 2 months now. I call back to see how far the investigation has been and every agent I speak to, they give me different phone numbers to contact. I dial the number and speak to an agent on the phone line and they say it's not the right number. I swear this happened to me way too many times. I'm so upset and frustrated. This one day I was transferred to like 7 different departments and still was not the right department to help me out. I feel like I've been trying so hard and I don't know what to do. They won't stop charging or let me know what's going on with my investigation. It sucks so much, I feel helpless and this is a fraud. I want to change my phone career so badly. I broke out and cried about this a few times. I would not recommend Bell to anybody. I hope you learn from my experience. I would not want anyone to go through what I'd gone through. Also a few of my friends have had a bad experience too with bell as well. They have nothing good to say about them. I would not recommend Bell to anybody. I hope you learn from my experience.

ALWAYS CHECK YOUR BELL INVOICE CHARGES! BELL SNEAKS in NEW charges!
BELL did not send me my paper invoice for 2 months, then told me they were cancelling my account for non-payment!
BELL told me it was because CRTC had now mandated ebilling only. This was a big lie!
BELL also told me that they had sent me an email about the change. This was another big lie!
The BELL service man brought my new HD Receivers but did NOT give me the Remotes or the batteries!
Years ago BELL secretly added a $2 surcharge for a paper bill without any prior notification.
Years ago BELL secretly added a $5.99 long-distance-connection-fee because I did not signup for a long-distance plan!
BELL invoices are hard to decode because they do not explain anything. You have to phone BELL for an explanation. BELL hires people in China that do not speak Canadian English for customer service help. GOOD LUCK getting HELP!

The worst experience I did with bell because I transferred my internet home from Rogers to bell in Toronto. They told me that within two days you will receive the internet, and now 8 days have passed and I have not received it, The strange thing is after 8 days, when I called two supervisors ,and they told me, we don’t know when you will get it !!!

Check your auto-billing always, not trusted company, bad customer service, the list goes on and on and on

If there is one word to describe this company, it would be unprofessional. I am totally ready to take legal action with the lawyer I have contacted to proceed with suing the company for the act of fraud.
Before I justify the reasoning behind my review, I would first like to explain to you my initial phone plan. For almost three years I paid about $150 a month for 20gb of data shared amongst three phones, and unlimited Canada calling and texting. However about three months ago (December 2020) I called Bell customer service and asked them if they had any promotions for the newly released Iphone 12 pro max. This is because I was looking for a new phone to replace my older Iphone 6. The representative I was speaking assured me that since I had been with Bell for such a long time, they could offer me the exact same plan of 20gb shared data amongst three phone, with an addition to an 256gb Iphone 12 pro max (under a 2 year contract) for only an additional $8 a month. Right from the second I heard this I knew it was too good to be true. There was nowhere in this world where you could get the newest Iphone this cheaply. For this reason, I confirmed with the customer service representative over three times the EXACT amount I was going to be charged for the addition of this new phone. She kept responding by saying $158, which is precisely a $8 increase from my previous monthly bill. I hung up the phone exceptionally impressed and satisfied with the deal I had made. However my satisfaction was short lived.
Later, when I opened my inbox to pay for my bills, I noticed that Bell had charged me a total of $334. At first, I wasn’t concerned because after all those times I confirmed with the customer representative my bill in December 2020, I thought it was surely just a mix up. But when I called the customer service for the correction of my bill, they responded by saying that there was in fact no mix up and that $334 a month was the actual amount I was entitled to pay for my phone plan. At this moment I realized that I had been unprofessionally scammed by the previous customer service representative that I talked to in December 2020. I tried explaining to the new customer service representative that I had repeatedly confirmed my bill to be only $158. The customer service simply denied it and said that the system states that by bill is subject to be $334. It finally came to my realization that I had been falsely scammed by the company Bell. I would’ve never initially accept to pay $334 a month for a new phone, and now I am apparently supposed to pay this amount due to an untrained, unqualified and fraud Bell customer service representative who tricked me into believing that I would get the latest iphone for $158 a month which is only an addition of $8 from my previous bill.
I have told Bell customer service to review their recording of my conversation in December 2020 with the customer service representative, and simply count for themselves the number of times I confirmed the amount of $158 a month with the representative. They’ve told me that they will review the conversation and call me back. However I must say that I have contacted a lawyer for legal advice and assistance, and we are both waiting on the response from Bell to decide whether we should commence a statement of claim inorder to proceed with suing the company for fraud.

Trash company. Trash service. Had home internet with them for years because we have no other options. It goes down at least once a day and typically takes a 2 hour phone call with their support to get it back online. I'm cancelling this trash. I'd rather pay the premium for cell internet or a mobile hotspot than suffer the constant headache of dealing with Bell. This company will never get another cent from me.

Worst phone provider I have ever dealt with customer service is terrible they will all tell you a different thing that your phone plan is active when it's not and you cannot even activate your sim card they overcharge constantly it's like they hire people that don't have a brain they don't listen and they talk over you worst service provider in Ontario don't deal with them I will be canceling my plan with bell immediately this company is a complete joke fk bell fk**g joke. When you talk to them it's like talking to a brick wall complete stupidity trying to talk to somebody

Absolute garbage company. Ridiculously expensive plans, "special fees" that they only offer after you cancel and they suddenly start calling you daily, I have spent COUNTLESS times calling and chatting with them because every month there is a new issue, my installation was delayed 3 times because of simple employee/system mistakes, strange charges appear on your balance, you always need to follow up with them to make sure everything is in place, and usually there is some sort of new issues. For a wrong charge, they can only reimburse by cheque? What century do we live in? And I am moving abroad so how will I receive that cheque? The only way this company is surviving is by monopolizing Canada with their equally as bad counterpart Rogers. Together with the TTC, these 3 companies make me leave a bitter taste when thinking about Canada. Do better, Bell, and take some pride in your company.